Material Specification /Site Description

Dry Areas – MR 303 Grade, 18 mm laminate finish; Green Ply.

Wet Areas – BWP 710 grade ply, 18 mm laminate finish; Green Ply.

Inner Laminate – 0.8 mm, standard off-white / Standard Grey.

Colour Laminate – 1 mm thickness 

Hardware’s – Hinges, Channel & Minifix from Hettich/Ebco.

Edge binding – REHAU or equivalent.

Handles – Standard SS 304 is considered for all the products unless it is specifically mentioned.

False ceiling – Saint Gobain gypsum board 12.5mm thickness & GI Gyproc channel 0.5mm thickness.

Payment stages

1. 10% of initial quote value to start the design process.

2. 40% before production or design sign-off.

3. 50% before dispatch of cabinets from factory.

Delivery Promise

Urban Standz assured handing over days starts from post design sign off & receipt of production payment. Sundays & Government holidays are excluded.

Project Value Delivery Date

1.Up to 6.99 lacs 30 days
2.7.0 to 9.99 lacs 35 days
3.10.0 to 14.99 lacs 40 days
4.15.0 to 19.99 lacs 45 days
5. 20.0 & above 60 days

Dry Areas – MR 303 Grade, 18 mm laminate finish; Green Ply.

Wet Areas – BWP 710 grade ply, 18 mm laminate finish; Green Ply.

Inner Laminate – 0.8 mm, standard off-white / Standard Grey.

Colour Laminate – 1 mm thickness 

Hardware’s – Hinges, Channel & Minifix from Hettich/Ebco.

Edge binding – REHAU or equivalent.

Handles – Standard SS 304 is considered for all the products unless it is specifically mentioned.

False ceiling – Saint Gobain gypsum board 12.5mm thickness & GI Gyproc channel 0.5mm thickness.

Payment stages

1. 10% of initial quote value to start the design process.

2. 40% before production or design sign-off.

3. 50% before dispatch of cabinets from factory.

Work Permit

The Second party should arrange all the necessary approvals, permissions & work permits from the builder (if any). In case any security deposit needs to be paid to the builder the same shall be paid by the second party.

Cancellation Policy

We wish to see every order successfully completed. However we respect our customer decisions and allowing them to cancel their order if the situation demands. For all other instances, we would like to draw your attention to the table below:

Design stage In the event of cancellation request received within 48 hours from order booking or before Initial designer site visit, whichever is earlier 100% refund of the Order Booking Amount.
In the event of cancellation request after 48 hours of order booking but before initial designer site visit Urban Standz shall deduct 2.5% of the Quote Value (finalized at order booking stage) as marketing costs. Balance amount shall be refunded.
In the event of cancellation request after initial designer site visit but before design sign off Nil Refund.
Production stage Anytime post design sign off or after production payment done Nil Refund.

Cancellation and Returns

Any non-manufacturing defects and damages post receipt of delivery are not valid for returns or replacements. Customized and made-to-order furniture, purchased from Urban Standz, cannot be returned or exchanged.
The payments made at each stage is non-refundable. The initial 10% amount can’t be redeemed as any product or service in case of any cancellation.

Site Readiness

Design Phase Site Readiness is first evaluated at the time of Signup by Client and commencement of Design phase. For the Site Survey & Measurement team to carry out the design process, the site should have the following 3 aspects should be completed;

1) Flooring should be completed

2) Walls should be plastered

3) Electrical and plumbing works should be completed

If these tasks are not completed, site readiness is not available and site survey & measurement cannot be undertaken. We will not take measurements if these criteria are not met, as it does not provide the accuracy we demand for design drawings, finalization & furniture manufacturing works to be taken up.

Material / Scope change

Clients can make changes to the scope/materials selected up to the Design Sign-Off stage. Any material changes made post the payment of 50% will incur the cost of the works undertaken and might result in an increase in timelines and generally Urban Standz will not accept any changes after the post-design sign-off meeting.
Materials can be changed with the Clients approval because of:
1. Material unavailability (after earlier confirmation received)

2. If the quality of what was selected by the client changed during procurement

3. Not happy with the quality provided by the vendor

Finish and material selections must be done from the Urban Standz-approved catalog only.

Addon services

Plumbing, Counter Top, Gas Piping, Appliances, Hob, Chimney, Sink, Taps, Electrical Shifting, Tile Laying, Core Cutting and Civil Changes are quoted separately if required.
Final Paint to be completed after furniture installation by the Client. It will be quoted separately if required.
Installation Charges for Appliances ( Fan and lights, are not part of the scope unless it is specified in the above quote.

Force Majeure

Urban Standz will not be in default if its failure to perform any obligation is caused by supervening conditions beyond Urban Standz reasonable control, including without limitation, acts of God, pandemics, epidemics, lockdowns, lock-outs, wars, riots, civil commotion, strikes, or other causes beyond Urban Standz reasonable control. Urban Standz shall inform the Customer of such conditions with reasonableness and at the earliest, and shall strive to make best efforts in order to deliver the Scope as envisaged under this Agreement.

Warranty

The Works carries a limited warranty of Ten (10) years (“Warranty Period”) for its modular furniture and fittings, hardware & accessories The company shall have the exclusive right to replace the defective product with a design same as the existing one or the design matching closest to it.
If any item is found malfunctioning due to manufacturing defects, the same will be replaced during the warranty period. If the item(s) is found to have malfunctioned due to normal wear & tear, physical damage, continuous water leakage, rusting etc., the cost of replacement will be borne by the customer.

General Provision

The Company has provided its Services in a professional manner consistent with general industry standards and conformed to the requirements of the Terms & Conditions. Any implied warranty, including but not limited to implied warranty of merchantability and fitness for a particular purpose is hereby waived.
Warranty provided herein in so far as applicable to Urban Standz shall be null and void, and Urban Standz shall not be liable in any manner (including relation to damages and expenses that may be incurred by a Client, if:

1.The Client does not grant access to the premises (where the Services are/ were provided), and the opportunity to Urban Standz representatives to inspect, correct, or replace the alleged defective and /or damaged items; or

2.The Client has breached the Terms and Conditions in any manner including but not limited to failure on the part of the Client to keep the products in good working condition, unforeseen conditions such as force majeure: fire, storm, earthquake, etc., misuse, normal wear & tear and /or negligence, and Client allowing repair or work on the product by a third party instead of the Urban Standz maintenance team/ Urban Standz certified maintenance vendor

3.The products or furniture have been stored incorrectly, used inappropriately, abused, altered, misused, or cleaned with the wrong methods of cleaning or cleaning products or materials.

4.unusual wear and tear, scratches, cuts, or damages caused by impacts or accidents or by abnormal or unintended use of the product or furniture.

5.If products have been placed in a humid environment or if the products have been used for non-domestic purposes or outdoors (unless otherwise stated)

The warranty card or a valid proof of purchase (invoice) must be shown to avail of the warranty. Upon approval of the warranty claim, the product will be repaired or replaced with the same or comparable product with a value not higher than the price of the original product purchased. Due to material and finish variations, the replaced product may not be an exact replica of the installed product, i.e. there may be some variation due to batch differences in laminate, veneer, or any other used material

All modular furniture does not automatically come with a 10-year warranty, each part of the final product has a different warranty unique to the product.

Warranty terms and conditions are fixed, non-negotiable, non-transferable, and only benefit the original purchasers of the product.

Product wise warranty – Woodwork / Ply

This Warranty is a structural warranty that covers delamination, edge-band peeling, bubbles in lamination, and borer-infection. It also covers any Bend more than 8mm, caused due to weather conditions moisture levels in the atmosphere, and termite issues.

Exceptions

Damage to woodwork due to continuous seepage of water/ dampness because of seepage of water from ceiling, flooring, walls, and/or other site conditions is not covered under warranty. Damage due to misuse and negligence by the Client and normal wear and tear will not be covered. Further, not withstanding anything contained under the Woodwork Warranty, there shall be no warranty for surface damage and/or damage due to scratches in relation to acrylic, high-gloss laminate, duco, PU, and/or veneer.
The Woodwork warranty shall be null and void, and Livin shall not be liable if the damage is due to:
1.Continuous seepage of water/dampness;
2.Misuse, normal wear and tear
3.Negligence
The dismantling and shifting is done by any person other than Urban Standz qualified and authorized representatives. The decision of Urban Standz in relation to whether the damage is due to seepage/ dampness, misuse, normal wear & tear, and/or negligence (as provided herein) shall be final and binding on the Client.

Important Notice:

Please note that Urban Standz will first attempt to repair the defective or damaged woodwork under the Woodwork Warranty. Only in the event that the Urban Standz (at its sole discretion) decides that the repair is not feasible then it shall replace the defective or damaged woodwork under the Woodwork Warranty. The Client agrees that the decision of the Urban Standz (as provided therein) shall be final and binding.
Further, please note that if the Client is required to purchase and install a more valuable material under the Woodwork Warranty, then the Client cannot claim/recover the additional value of the better material.

Product-wise warranty (Non-Woodwork)

Countertops

All Countertops natural and artificial, specifically granite and engineered stone such as quartz stone, engineered marble, etc. will have 1-year warranty.
The warranty covers any cracks, staining, and leakage during and immediately after installation works by Urban Standz.

Exceptions/Exclusions

The warranty does not cover fading of color and cracks in the stone due to manufacturing defects. The warranty does not cover marble, other natural stones such as onyx, sandstone, limestone, slate, etc., and artificial stones such as solid surface stones (also known as Corian), etc.

Hardware: Manufacturer’s warranty on products

Period as defined by the Manufacturers – Up to 10 Yrs
Warranty as per terms given by the specific brands
Exceptions are as per the terms given by the brands.
False Ceiling & False Ceiling installation: Manufacturer’s warranty on products.
The warranty covers any damage within the 1 year of installation, which will be repaired by Urban Standz
This does not cover any damage caused by the Client or its agents/representative

Electrical fixtures / Appliances: Manufacturer’s Warranty

Period as defined by the Manufacture
Warranty terms as defined by the manufacturer
Exclusions as defined by the manufacturer